![]() ![]() Unplug the Transmit cable from the TX port on the existing SurfBeam (SB2) modem.Ĭonnect the Transmit cable to the TX port on the replacement SB2 modem. Unplug the modem power supply from the power source. Power off the computer that is connected to the existing modem Follow each step in order to ensure safety! One Ethernet cable that connects to the computerįollow the steps below to properly disconnect the existing modem and reconnect the replacement modem.Ĭaution: The Coaxial cables emit power.One Coaxial cable that connects to the antenna.There are three (3) cables coming out of the existing modem: Do not replace the modem until the TIC directs the Technician to do so. Following the Trouble Isolation Check Sheet, a Modem Test must fail in order to continue. Troubleshooting Modem before replacingĪll troubleshooting steps must be complete before swapping a modem. This Job Aid supports the Technician audience. ![]()
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